The service attitude was fine, but the only dissatisfaction was the long waiting time in line, possibly due to insufficient staff at the counter during the weekend.

Very satisfied, everything went smoothly.

Professional service

The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.

Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff

予想以上に良い車でした。 貸し出し日は大雪だったため、雪を落とす用の道具を車内につけてくれました。 また、旅の途中、飛び石でフロントガラスが破損したのですが、すぐにavisの別の支店で車を交換してもらえました。

値下げプロテクターは直前利用だったため関係ありませんでしたが、とても使いやすかったです。