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Reviewed: Mon, Feb 17, 2025
About Autostrad: 2.0 /10
The treatment of the rental contract was extremely negligent. When signing the contract: First, I noticed they had incorrectly entered the rental period as January 3-8 instead of January 3-12. Second, they wrote the deposit amount incorrectly, asking me to pay 2500 AED but noting 1000 AED in the contract, and then informing me it would take 25 days to refund the deposit. Third, even 30 days after returning the car, the deposit hadn't been refunded. When I called the number on the contract, it turned out to be another renter's contact. At the vehicle pickup, they were rushing me and didn’t give me enough time to inspect the car, despite the service including airport parking fees! The fuel tank was only half full, but when I asked the staff, they claimed it was full! During the car return, the staff at the store were discriminatory towards Chinese people, stating that Chinese drivers are all bad at driving. When I requested a refund of the deposit, they informed me it would take another 40 days. After returning the car, I discovered the store had fraudulently charged my debit card! The service was utterly terrible, full of fraud, delays, dishonesty, and discrimination.

Relevant Reviews on Autostrad Dubai International Airport - Terminal 1 Arrival

Ronald Paul

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Reviewed: Sat, Apr 26, 2025
About Autostrad: 10.0 /10
Quite satisfied.
About QEEQ: 10.0 /10

Kent Stephens

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Reviewed: Mon, Apr 21, 2025
About Autostrad: 2.0 /10
The renter's bank card had expired, and they used a colleague's credit card to pay the deposit. The rental company forcibly required them to purchase additional insurance, otherwise they were not allowed to pick up the car.

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