The staff's service attitude was quite good.

The store provided the wrong vehicle model during pickup, but after communicating with QEEQ, the issue was quickly resolved. Although it took some extra time, the overall experience was very good. QEEQ responded promptly and resolved the issue efficiently.

Very satisfied

Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine. Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all. I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.

Because rental was pre-paid, BRC would not change my reservation.

The car was great for what we wanted and staff were very helpful.

It seemed to be OK - no problems at all.