Great service, high efficiency, and excellent attitude.

The vehicle was old and not clean. The staff's service attitude was poor. Initially, they claimed the reserved car was unavailable. After several changes and hours of hassle, they finally provided the originally booked car.

Ju see t a little longer at the counter than expected

All was clear and smooth. The added insurance package was better the counter through Thrifty than the one on line AXA

The line was very slow. There was no free upgrade, and even the car I reserved, a Toyota Corolla, was unavailable. I had to wait an hour for a Hyundai. The manager, a woman, essentially said 'take it or leave it, cancel if you want!' No Chinese language service, not open 24 hours, no delivery service. Very aggressive upselling! The male African American clerk stared at me and said, 'This is America!' meaning if I didn't buy the insurance he recommended, I wouldn't get the car! The service attitude was terrible! I will never rent from Thrifty again. Moreover, when I called 'Zuzuche' (the third-party booking platform), their support was very weak. They told me to listen to the car rental agency! Even though I had already purchased full insurance on my order, they didn't firmly support me against buying the additional insurance the clerk recommended. I felt helpless! The service was extremely poor!