Overall, quite satisfied!

The staff service was okay, but the rental start time indicated was unreasonable. Even though I arrived at the pickup location at 5:30 PM, the rental agreement stated a 4:45 PM start time, which seems to reflect the time I reached the airport counter. Fortunately, they allowed a one-hour extension for the return. Additionally, a deposit of 10,000 THB was required at the store, which would be refunded to the credit card 14 days after returning the car. It would be better if the deposit could be refunded immediately after the car is inspected during return.

The vehicle had some debris, the carpet was not clean, and the car body had numerous scratches, so a thorough inspection was necessary. The staff's attitude was average, and we had to wait for the shuttle. When I arrived, the staff let later arrivals board the shuttle first. Only after I argued with her did she let us take the shuttle to the car rental location.

They charged me 200 THB for using a specific road twice, and I couldn't understand them because they didn't speak Chinese. The person before me was also charged 200 THB.

Very good, the airport service and explanations were thorough.