The car was great, relatively new, with a clean interior and no unpleasant odors. There is a deposit of 10,000 baht, and I was informed by the staff that it would take about two weeks to refund. Now, I'm just waiting for the deposit to be returned.
The service attitude of Hertz car rental company was generally good. The staff were friendly and professional, and both the pickup and return processes were smooth. Additionally, there was no waiting in line for this rental, making the experience very efficient! Overall, the service and efficiency were quite satisfactory!
After picking up the car, I noticed severe brake pad wear. A few days later, it started making noise, and within a week, it became completely undrivable. I tried contacting Hertz but couldn't get through, and it was actually Zuzuche that helped me reach them. I ended up repairing the car myself, which took an entire day. Hertz didn't provide any explanation or solution. Very dissatisfied.
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