Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.

I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.

As expected

Excellent offers so far

The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure

All good

Poor counter service at Ace. Car seats dirty.