Not bad, customer service is available almost anytime. There are just some restrictions for young drivers, highway toll fees, and a €1500 deposit.

It's alright, the car is in good condition.

There were additional charges that were not disclosed in advance. Moreover, the staff at the store had a very poor attitude. All fees and deposits should be informed to the customer beforehand! The car is okay.

When picking up the car, they explained the insurance process. Initially, I thought they were trying to sell me something. I told them I already purchased insurance, which was offered by their rental company (QEEQ package). They clarified that the insurance was actually from the website, but it didn’t matter—they said that in case of an incident, they would charge my deposit first, and then I could reimburse through Zuzuche. It was simply an explanation of the process without any pressure to upsell. We traveled through seven countries with a one-time border crossing fee of €199. They patiently explained which countries had toll booths and where vignette stickers were required. The car had a quarter tank of fuel at pickup, and it was the same requirement when returning it. The whole process was incredibly smooth (despite a minor scratch).

Excellent, very patient during both car pickup and return.