They charged extra for the refueling service and were unreasonable when questioned.

Long queues

Scheduled a pick-up time but ended up waiting for an hour and a half. The customer service kept asking companions to switch cars and sold them a product she still doesn't know. Despite having over ten people in line, only one person was assisting, and no one explained the car's condition, leaving us to figure it out ourselves.

Very good.

Located on the second floor of the train station, it's easy to find. The car pickup is quick and self-service to the parking lot, with staff assistance and enthusiastic service. Returns are also at the train station. You can find clear Europcar locations at almost every train station and airport.