Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.

The staff member Peter was very professional during pickup. He didn't try to sell any additional products and informed us that any tolls on highways would be automatically deducted from the credit card on file, which was very convenient.

Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality

Excellent platform

I didn’t like the surcharge for early drop-off. Also I didn’t like the surcharge on tolls. They should just be passed on to my credit card.

We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.