Initially booked the car for pickup at Queenstown Airport on 12.13 and return at Christchurch Airport on 12.24. The service at Queenstown was excellent.

Walked to the service counter. Directed straight to service, no queue.

The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.

Good car, fuel efficient and comfortable.

Everything good except ease of use of navigation device hired