Very satisfied

Had intermitent fault with 1st car. Caled Avis and returned it for an exchange which was quick with no issues.

Easy booking process and a great price.

I picked up the car on the evening of 9/19 at the San Diego airport location. The customer service representative, a South American woman with long fake eyelashes, forcibly sold me insurance. I said I didn't need it, but it still showed up on the bill. I was just focused on signing and didn't carefully check the details on the screen. Later, I never received any contract, not even by email! Next time, I will thoroughly review the contract before signing! If there were any recordings at the site, I would definitely file a complaint!

The waiting time was acceptable, but the staff kept trying to upsell other models. Even after I clearly stated I didn't want to incur additional costs, they ended up giving me a Subaru (there were multiple Chevrolets in the lot). The staff couldn't explain why they gave me a Subaru when Chevrolets were available.

It's okay.