Satisfied.

Excellent service with airport shuttle, very satisfied.

No Chinese service, needed to get to the airport at night. One of the rental company's employees charged us 40 AUD for a ride, while a regular UBER would cost only 18 AUD.

The staff was rude and very impatient. The car was old, and they charged 198 AUD for a fallen hubcap. Thankfully, I had bought full insurance.

The rental office is not inside the airport, but the shuttle service was prompt, arriving within 10 minutes after a call. However, since we were new to Melbourne, it took us some time to find the pickup point. The car was very new, with just over 6000 kilometers on it, and it was very easy to drive. On our way back to the airport, other renters informed us that we needed to register on the local traffic website to pay toll fees, but the rental company did not provide this information when we picked up or returned the car. We had to resolve it ourselves and risked fines if it wasn’t addressed in time. The rental company didn’t assist with this, which was very inconvenient for foreigners. We called them again for confirmation and support but received no callback. After returning to our home country, we managed to resolve it through the rental company.