The staff was very friendly. They could locate the reservation with just a name and driver's license, then deposit payment was required to collect the car. I wrote my name, address, phone number, and email on paper for the staff. However, when reviewing the order, I found that they had entered the address incorrectly. I informed them immediately, and they said they would correct it. Despite this, the order contract I received via email was still incorrect. When returning the car, I informed the staff again and rewrote the information, but the subsequent email still contained the same mistake.