Very satisfied

Excellent.

Overall great experience.

The overall car rental process was very convenient, and they even upgraded the car on-site. The 9-seater vehicle was very spacious for 4 people. Returning the car was also very quick—just parked it in the designated spot and submitted the document.

I am extremely dissatisfied. I arrived on time at 9:00 to pick up the car I reserved, only to be told that the model I booked was unavailable. They said I could upgrade by paying an additional €18 per day or some other amount. I explicitly stated that if they didn't have the car and needed to change the vehicle, I agreed, but I would not pay any extra cost. The staff proceeded to prepare the paperwork without clarifying and asked me to sign it. Later, I realized that the document specified additional upgrade fees totaling over €200 in the bottom left corner, but I didn't notice it at the time and signed. The upgrade fee wasn't needed when returning the car, and I only discovered the charge on my credit card statement a week after returning home. This is outright fraud. I've rented cars in Europe numerous times, and this is the first time I've encountered such an experience. Truly disappointing!