A minor scratch cost 380 euros.

The fuel tank was not full at the time of handover. After raising the issue, we were told that the gauge would show full after starting the car a few times, but even after several attempts, it still wasn't full. Upon further discussion, the staff became impatient and claimed the tank was just refueled and it was impossible for it not to be full. They even suggested we go to the gas station ourselves to check if it was full. We were in a hurry and didn’t have time to argue further, so we had to leave.

The store service was excellent. It was perfect for our family of 6 with 3 suitcases. The car was new and performed well, especially on mountain roads. We arrived half an hour early and they allowed us to pick up the car without additional charges. Very good attitude.