The service for both pickup and drop-off was quite good, without a long wait. The staff were all Chinese, which made communication easier. However, the car model is indeed a bit old.

Again, please check the condition of the car especially music player. Driving 4-5 hours a day without music is very sleepy. With the cold weather and the sunshine, it was very very sleepy environment, haha.

please allow the car owner to contact us twice. once is 1 months before to make sure of car seats and ETC availability so we can bring it from out country if there’s none. second time is 3-7 days before the pickup so we can plan our trip and pick up location to reduce our traveling time wasted.

They need to ensure rental cars are regularly serviced and is actually drivable.

First time booking, overall experience was straightforward. Shall see if diamond membership is really worth it with my next booking.

The staff service attitude is very good, very polite.

The staff at both pickup and dropoff were very friendly, and the process was efficient and quick. Highly recommended. I would choose this company again when I come to Osaka next time.