CAR RENTAL REVIEWS ON RAKURAKU IN OSAKA

The service for both pickup and drop-off was quite good, without a long wait. The staff were all Chinese, which made communication easier. However, the car model is indeed a bit old.

Very satisfied.

The service was excellent.

Satisfied

Satisfied

Great experience overall.

Satisfied

Again, please check the condition of the car especially music player. Driving 4-5 hours a day without music is very sleepy. With the cold weather and the sunshine, it was very very sleepy environment, haha.

please allow the car owner to contact us twice. once is 1 months before to make sure of car seats and ETC availability so we can bring it from out country if there’s none. second time is 3-7 days before the pickup so we can plan our trip and pick up location to reduce our traveling time wasted.

Very satisfied.

Satisfied

Both pickup and drop-off are at F4A, which is very convenient.

Good communication and satisfactory service.

The service is excellent, you can feel confident renting a car here.

Very satisfied.

Staff charged me JPY10,000 for after hours pick up. Charged me JPY12,000 for winter tyres. Did not provide ETC card however I specifically requested that.

The customer service responds quickly and provides excellent service.

Picking up and returning the car directly at the terminal is very convenient.

Very good. I was unfamiliar with the area and couldn't find the shop at the airport. They kept guiding me patiently.

Communication was very smooth, and everything was completed as discussed in advance. They were very understanding during the car return process and didn't insist on exact timing to the minute.

Very satisfied with the door-to-door service, clear process, and decent vehicle condition.