Very poor. The description of insurance in the platform's Zuzuche order and the provided Chinese translation contract were completely inconsistent with the insurance details provided by the rental company. The English version of the rental company’s contract stated that damages exceeding 3500 AED would need to be borne personally. After a minor collision, the police estimated the repair cost to be about 500 AED. However, when returning the car, I was told I had to pay 3500 AED, as they claimed my car did not have any insurance. Their routine procedure is to charge 3500 AED regardless of the size of the collision. I couldn’t reach the Zuzuche platform abroad, and after returning, I immediately contacted after-sales support. The support team said they would contact the rental company, but there has been no update since. Meanwhile, the rental company separately charged 2000 AED and 1675 AED. The platform has not provided any substantial progress and has only replied that they are waiting for a response from the rental company.

They claimed no deposit was needed, but still required a credit card authorization and unjustly charged fees. Even in the second month after returning the car, they continued to charge fees.

It's okay.

Satisfactory

Overall, quite good. The car is relatively new and easy to drive. I received a domestic JAC.