Friendly and enthusiastic service.

The front desk staff in New York was a handsome young man. He was very nice. The car model I wanted was unavailable, so he upgraded me to a premium model for free. However, I felt it was a bit large and was hesitant. Just then, a small car returned. I asked to switch, and he immediately helped me change the booking without any fuss. He also reminded me to drive safely and informed me that half a tank of fuel was sufficient when returning the car. This red Kia Soul is really great to drive.

The car provided was a Kia. The cleanliness was mediocre and the vehicle was not in good condition. Renting a car in the US is just bad; they always overcharge, and pursuing refunds after returning home is a hassle!

It took an hour to pick up the car at 9 PM, with only one staff member available.

It's alright, fairly satisfied. I would choose them again if I have the chance.