The car I got was a Kia, though I'm not sure about the specific model. I just picked a similar one since I had to fill in a model. The service staff was quite good, but this was the worst car I've rented in 20 rentals over the past two years. Their Corolla or equivalent models seem to be different from other companies, at least compared to the same category cars I've rented before. I asked for a replacement on-site, but the alternatives they provided were even worse, so I didn't switch. The car doors, trunk, and ignition all required a key. It had 50,000 miles, and there were many scratches on the car that weren't pointed out to me. I only noticed them the next day. If there are any disputes, I would definitely bring this issue up.

Totally shocked at the number of people in line for Budget car rental. 100's Waited 1 hour in line and another 45 min at the counter as they did not have a van available for us. We had 6 people so we had to wait until they found one. (which we had booked)

1- My flight arrived early by half an hour, and they didn't allow me to pick up the car. The reservation was for 6 PM, and the return was scheduled for 7 AM in two days, but they charged me for a full three days and even made me queue up again. 2- The staff was unfriendly. They added extra insurance for damage and roadside assistance to the invoice. I told them I didn't need it, and they finally canceled it. They told me they added it because you can't buy such insurance abroad. 3- I've rented cars abroad multiple times. Typically, if the same class of cars are not available, they offer a free upgrade. This time, they downgraded me. I hurriedly drove the car out of the airport, only to realize later that I had booked a Ford Focus but was given a Ford Fiesta. After checking on the rental platform, it was indeed a downgrade. Complaining only led to a reconsideration. In summary, this was the most disappointing car rental experience I've had abroad, and it was my first time using this rental platform. Using an agent made me feel inferior. In the future, I will book directly myself. Also, never use Budget again!!

They didn’t have the car that I had requested. So I was given a bigger car which was good. Drawback was that the bigger car didn’t have Apple Car play that I used for navigation. But no complaints.

Easy process

all are ok its what i expected thanks