The car rental company is very professional, providing clear explanations and timely communication. They proactively shared all the key points and precautions for the trip in advance, clearly marking everything for me. This driving and car rental experience was absolutely fantastic. I will definitely choose this rental company again in the future. Their customer service is excellent, the vehicle was clean, and its condition was great. Initially, I was supposed to pick up the car at Terminal 1, but based on convenience and return trip considerations, I decided to switch to Terminal 2 for both pickup and return—the two terminals are 10 km apart. The rental company promptly drove the car to Terminal 2 for me without any additional charges.

The service attitude was great, and there were staff members who spoke Chinese. All the staff were very friendly.

Slow service, staff not present

The guys at the counter were helpful in guiding us from the KLIA arrival hall to Block D as it was a bit of a walk and not really straightforward. The pick-up process was smooth, so was the drop-off. Never had any issues during the duration of the rental.

Booking via Easyrentcars.com was smooth. The customer service was quick to respond but were not able to answer questions immediately. They had some of the best deals wrt car rental. Will book through their platform again

Like: Helpful team at pick up , good value for money for a good car
Dislike: Nothing