The overall service was acceptable, but the repeated attempts to upsell vehicle upgrades were a bit annoying. I originally booked a Toyota Corolla or expected a Ford Focus, as I was traveling alone with only a medium suitcase and few personal items. Considering urban parking, I felt a compact car would be more convenient. However, after persistent upselling by the staff, I opted for a Hyundai Sonata Hybrid instead. The performance of this Hyundai Sonata Hybrid was somewhat disappointing. The fuel consumption was not low either, as a full 55-liter tank could only cover a bit over 500 miles, roughly 800 kilometers, on the highway. While it performed adequately on flat city roads, it struggled significantly on uphill roads in national parks and similar mountainous areas.

My car rental experience at the Dollar counter at Newark Airport in New York was relatively smooth. Even though it was my first time renting a car in the U.S., and the service representative's English wasn't very fluent, it didn't affect the process. The staff was quite patient. Besides suggesting that I use an EZ-pass, there was no push for additional insurance. Overall, it was a good experience, which made me less cautious when renting a car in Orlando. The staff at Orlando Airport was evidently more sly, strongly recommending extra insurance. When I asked what it included, she mentioned it was for scratch protection, but later I discovered it was for PPP, ESP, Roadsafe, etc., none of which were related to scratch coverage. As it was too late to change, and the rental company's customer service was not available at that time, I had to accept it as a lesson learned.

They don’t do a good job of explaining things and there lines be way to long took me over 2 hours to get car that was suppose to have sooner. And I got not compensation for it at all.

all good and easy process

good prices and good service so far