Too many people and slow service caused excessively long queue times, wasting a lot of my limited time during a short layover in Hawaii.

Excellent

There were no options for the car; other stores at least offer a choice from two or three cars. I mentioned going to the desert, but still got a two-wheel drive.

We booked a Jeep Cherokee but ended up getting a Chevrolet. Other than that, everything else was great. When we extended the rental for another week, it only took a phone call to arrange it. My English is not very good and the call quality wasn't great, but the representative from Dollar Rental was extremely patient, speaking slowly and repeating themselves until we understood each other. Finally, they informed me that I didn't need to complete any formalities at the Pittsburgh airport, which made me really happy. I'll definitely choose Dollar again next time.

Dislike: Hard to find Rental Car Return where returning to airport!