Great service

You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set. The staff are very enthusiastic.

Very good, no need to queue. You can complete everything on self-service machines and then choose a car in the parking lot. I will rent from ALAMO again next time, great value for money!

Like: The staff were pretty accommodating and nice upon our arrival.
Dislike: We arrived about 1-1/2 hour early for drop off and almost an hour before our flight when we entered the immigration. My husband remembered that he forgot his vest hanging behind the driver's seat. He immediately went back to Alamo and told them about the vest. The staff at the counter told him that the car is already a mile away and there was no vest returned to their L&F, not knowing that my husband, together with another staff already looked at the car prior to approaching him. The staff knew that my husband has a flight to catch so there seems to be a delaying tactic so that he would just go. He was already on his way back to immigration until he met a security and told him about the missing vest. The security told him that he gave the vest to the staff at the counter and they both went to the counter and approached the staff. It was only then that the staff took out the vest and asked if that is the one my husband was looking for. All along the vest was with him. My husband told him that if he wanted the vest he could have asked for it instead of denying that it wasn't there. He just went back for it because he want to check the pockets whether he left some papers or IDs.

Like: I had booked a mid size but they were out of stock when we arrived. So we were upgraded to a full size and we chose a Hybrid with a sun roof. After 3 days it only took $8 worth of gas. :)