After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.

Very good

Satisfied

We were misled, booked a Passat station wagon but ended up with a smaller, more fuel-consuming, less maneuverable 'American old car,' a Ford. We were told there were no other options and that changing cars would cost extra. Reluctantly, we eventually paid nearly twice as much to switch to a Mercedes GLC.

The process of picking up and returning the car was professional and smooth, very convenient. I booked a manual but got an automatic. The deposit was refunded a few minutes after the car inspection during return.