The entire pick-up and drop-off process was very smooth. An additional toll fee of $130 was charged during pick-up, which is significantly higher than toll fees in Dallas and Houston.

The car pickup process took a very long time, and the reserved car model was unavailable. They told me the mini van was better and asked me to take a look. Since I was in a hurry and it fit my needs, I reluctantly agreed. I also asked if the price was the same, and they said it was. Later, when I had more time, I searched online and found that the prices for the two models were never the same. No wonder this company has such low ratings—it truly deserves them. They are basically exploiting customers and making misleading claims.

When I arrived, I was the only one there, no queues. The counter attendant was an Indian man with a very bad attitude. I was using a translated version of my Chinese driver's license, which is entirely in Chinese. He couldn't understand it and kept asking me various questions, including where my hotel was, my phone number, etc. I just asked why other rental stores didn't require this information, but this one did. He rudely replied that their system required it, and if I didn't want to provide the information, I could choose not to rent. It's totally fine to provide this information, but his attitude really upset me. It's the first time I've encountered such poor customer service at a car rental company.

The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse

all are ok its what i expected thanks