The overall service was fine. We switched to a Honda SUV halfway in San Francisco because the original car reported an oil warning. Although it felt like an upgrade, the oil warning appeared again after arriving in Los Angeles. Thankfully, there were no issues and the car ran smoothly. The service was satisfactory.

Very satisfied

There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.

Wide selection of new cars. However, both times they insisted on recommending I purchase a full tank of gas and roadside assistance. It's fine if it’s suitable, but even after I said no a couple of times, they still suggested it. Haha, not sure if it's really necessary.