Painless

No need to queue for car pickup, self-service machine at noon, very convenient

This is a large company with a lot of business. I changed my booking to Alamo last minute, and since I originally prepared a translation for another company, I had to use my phone to create a driver's license translation for Alamo. The branch manager helped me print it out, which took some time but was helpful. I wanted to rent a Japanese midsize SUV, but all the midsize options were Jeeps, which was a bit disappointing.

The car model I reserved was unavailable, so I had to pay extra to switch to a Sonata. Since my English isn't very good, I couldn't negotiate much with the staff. The additional cost wasn't significant, so I just accepted it. The car was new and in excellent condition. I wasn't very familiar with the routes, and after returning the car, I received a credit card bill. I'm not sure if it's for a traffic violation or toll fees, but it was quite expensive, nearly $200, which is almost as much as the rental fee.

Since I arrived early in the morning, there was only one staff member, but the process was quick and I had my car within ten minutes. However, one minor issue was the tolls on the highway, which could be paid either in cash or via the ETC system. I wasn't informed about this at the time. Fortunately, my friend saw an English instruction in the rental information indicating that I could use ETC and the fee would be charged to my credit card, so I was able to proceed smoothly.

The car was better than expected plenty of room and a great drive