When there are many customers, the efficiency is very low. They openly downgrade the car claiming that the booked car is not available, otherwise you have to wait endlessly. This is my first experience of downgrading instead of upgrading. Moreover, during our language barrier, they secretly charged over 300 euros for insurance on the order, which is quite unacceptable.

Overall, the service was good. The staff member who assisted with the car pickup was very patient and spoke good English. The return service was okay, but the staff seemed a bit impatient due to the language barrier and the large crowd.

Very satisfied

This is the second time renting from them, always friendly and kind.

Dreadful drop off. no parking, big queue.