MADRID–BARAJAS AIRPORT CAR RENTAL REVIEWS

The car rental service was convenient and fast, very nice experience!

This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.

There wasn't much of a queue. We were unfamiliar with hybrid vehicles, but the staff provided patient and detailed explanations. The only downside was that the car's screen initially couldn't connect to the phone for mirroring, which made driving a bit inconvenient. Later, the car system automatically connected to the phone, and the trip went smoothly.

Overall, the car pickup process was convenient. Since no claims occurred, I am not familiar with other service aspects. The car space was decent, and the trunk was quite spacious.

Very satisfied.

Excellent

The car rental office is just across the road from the terminal. Picking up and returning the car was very convenient and fast. Getting a nearly new Mercedes-Benz van with under 10,000 kilometers was an amazing surprise.

To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off.

Overall satisfied, the car is in good condition.

Overall, it was a good experience.

I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!

At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.

Vehicle upgrade

Very comfortable, a perfect car rental experience.

Easy booking process and quick return.

The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.

The service attitude was clear, and the explanation was detailed. Please note that the full insurance purchased on QEEQ has a 5000-euro deductible. To reduce it to zero, you need to purchase additional coverage directly at the car rental company.

The car rental company is pretty good overall, but they suggest you buy insurance or upgrade the vehicle to make you spend more money. Just ignore them and everything else is fine.

I was given an upgraded Audi Q2 when picking up the car. The vehicle was relatively new with only over 10,000 kilometers on it. It was very easy to drive and the location was easy to find.