First car had a large crack in windshield and back bumper was damaged. Scratches all over car.

You have to pack your patience as they are very understaffed. The staff we felt with were good but there seemed to be a few disgruntled customers around us.

The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

Yes but maybe another person at the counter

Terrible service! Took 45 min to get shuttle and only one staff to deal with 4 customers! Never again