my worst ever.

No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.

All planning for rental say easy rental cars but last sentence in communication said Routes

My only complaint is that we had an early flight. The location was supposed to open at 6:00 am and the shuttle to the airport was supposed to leave at 6:05. They did not even open their gate/door until 6:10. It may not seem like a lot of time, but when you are trying to make a flight, it could potentially make you miss your flight.

Routes was am excellent rental car company

Like: Pick up was the slowest part, but was good. Check in was fast. I received a free upgrade as what I had reserved was already taken. For as new as they are, things were smooth. The staff were polite and knew what they were doing.