The overall service from Simba was satisfactory. When returning the car, the inspection was quite thorough. There were a few small scratches on the upper part of the rear bumper that were already there, and the staff acknowledged it after I explained. The vehicle's dashboard showed a maintenance reminder, so I suggest the company ensures timely maintenance of their cars. Also, the service fee for toll payment collection is $2.95 per transaction, which feels a bit excessive.

Overall satisfied with the car rental company. The staff noticed that our English was not very good and proactively used a translation device to assist us. The car had been driven for over 20,000 kilometers, so it was relatively new. We used it on the highway, and apart from the toll fees, there was a small service charge that was directly deducted from the deposit. We received a clear invoice two to three days after returning the car, and the refund was issued on the fourth day.

Very satisfied. Due to changes in my itinerary, I needed to pick up the car earlier and return it later, and the customer service was very accommodating. Rented the car for 11 days and drove from Sydney to Cairns without any issues. Great experience!

Very satisfied, both pickup and drop-off were convenient and efficient.

Amazing staff I was extremely anxious because my flight was delayed and wasn’t going to be able to get to the pick up office by 8.30pm I I was really was upset as I had no way of getting to hotel which was quite a distance away and then to try and get the car the following day The young lady was very sweet and understanding and offered to wait I arrived at 8.40 to collect car and was so relieved that she did this for me Just truly wonderful The young man when I dropped the car off was lovely as well I will definitely use Simba car hire again Very prompt refund of deposit too

Easy to book No problem at all