The staff was quick and responsive, the pick-up and drop-off were efficient, and the location was very easy to find. The car handover process was relatively fast.

Car smelt overpowering from sanitiser. Was not informed of need to get code from DVLA using my National Insurance Number> Time consuming

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.

The counter staff recommend us to book an insurance even when we have booked full insurance with Easyrentcars because they told us it won't cover everything. After our trip we have re-read all the information and we were perfectly covered so 100€ wasted...

CAR IS DAMAGED AND BAD , STAFF ANREWES WAS SO RUDE , WATING 46 MINUTES TO BE PICKED UP