The service attitude was quite good.

Friendly helpful staff at pick up. Was perwarned that drop off was closed, but easy to find key drop.

This company is large, has many branches, and provides good service.

Hertz has many service points. We picked up the car in downtown Vancouver, and the process was simple. The reserved model was unavailable, so we got an upgrade to a Golf with only 600KM mileage. My companion initially complained about having to break in a new car (which consumes more fuel during this period), but after 10 days of driving without any issues, it was very satisfying!