Easy booking at a fair price.

The car pickup service was great, but the return service was very disappointing. Although I returned the car with a full tank, I was still inexplicably charged for fuel. Luckily, I successfully appealed through the Zuzuche platform! However, I have yet to receive the refund!

QEEQ's service is excellent, but the car rental company is quite unreliable. When I arrived at the pickup location, they told me they would replace the SUV I reserved with a sedan. I refused, explaining that I needed an SUV for my trip to Yellowstone National Park. I had previously canceled a lower-priced sedan reservation and specifically rebooked an SUV. After much back-and-forth, the staff, who were not very knowledgeable, took an hour to process the paperwork. As I went to collect the car, I saw the vehicle I'd reserved being driven away by someone else. Back at the service desk, they offered me a Jeep instead, which I declined, insisting on the Japanese SUV I had booked. After another 20 minutes, they finally gave me the correct car, which delayed my schedule by an hour and a half. QEEQ's customer service was very professional; I gave a positive review because their support team was always available and helped me apply for an extended return time. However, I encountered issues with refueling too—there were no labels indicating the type of fuel required, and neither the key nor the rental agreement mentioned it. In the end, I had to contact QEEQ customer service online, which was prompt and helpful.

They offered a selection of models instead of just assigning one. Great!

Very good

Overall, the car rental process was orderly and quick. They did try to upsell extra insurance, upgraded vehicles, and additional toll fees, but they accepted the refusal without any hassle or rude behavior. However, there was no guidance or introduction to the rented model. The return process was very efficient, with the inspection completed quickly within a few minutes, leaving a strong impression.