The car was not a best condition but great customer service!

Great price! The whole process was easy and smooth.

Pick-up location could really use some simple improvements to make it more pleasant. Felt like walking into some really back alley type place. Decent signage, little investment in the exterior/interior that customer sees would go a long way. Pick up also took too long, and too much attempt to sell me more stuff. However, car itself, price point, and drop off were phenomenal. Couldnt have been happier. Customer service was all over. Called saying when I would arrive with return and told to plan to wait 30-45 minutes to get shuttle back to airport. That's terrible. However, when I arrived a shuttle was about to depart and the driver did a phenomenal job of checking iny car and getting me on the shuttle to airport - total wait time was barely 5 minutes. So lots of variation based on who dealt with. If I really had to wait 45 minutes for a shuttle to airport I would never rent with you again -- guaranteed.

Pretty good overall. Little heavy on lots of legal speak, made the insurance part harder than it needed to be, etc. But was otherwise quite good.

Although I am satisfied with the customer service to an extent I just wanna make you aware that I rented a nissan versa and were given a dodge caravan, and were told once one becomes available they would call and have me to do a swap out. Of course that never happened. Secondly once I returned the vehicle, the agent grab the agreement number off my paper and finished assisting his customer, while I awaited the shuttle van. But never once walked me around the vehicle to inspect for damages. Thirdly I get a text message this morning informing me that I have went over my rental timeframe asking do I want to extend? When the vehicle was returned on yesterday. They need to upgrade!!!

will not be renting again from easirent.