Went there after 9 PM, no queue

The wait time for picking up the car was quite long. The staff kept persuading us to upgrade the vehicle, and the pricing was not very transparent. The return process, however, was fairly simple and smooth.

I have been charged 435 US dollars outside of my already paid amount for this reservation. 174 were cut as security and 239 have been cut after we dropped it off. This is highly unprofessional and has not even been authorized. ALSO NO RECEIPT OF THESE DEDUCTIONS HAS BEEN RECEIVED. Please have this reversed.