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Bait and Hound

Reviewed: Thu, Jul 25, 2019
About Routes: 8.3 /10
Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!
About QEEQ: 10.0 /10
Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

T.Jaber

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Economy | Kia Rio or similar
Reviewed: Wed, Jan 8, 2020
“Easyrentcars is the only way to rent a car!!”
About Routes: 10.0 /10
The staff was very friendly and the price was great! Location was close to all the other rental car facilities that are off airport. Shuttle arrived quickly to take us to the location. And return to the airport was quick and smooth. Shuttle was there immediately to take us back to the airport. Easy rent cars ap is AMAZING!
About QEEQ: 10.0 /10
EASYRENTCARS is amazing. I will never rent a car without the ap again. I have used this ap once a month if not more, and have never been disappointed. I used it to rent a van in Las Vegas and several times in the Tampa Orlando airports.The prices are real and unbeatable. Definitely use this ap if you are renting a car!!!

J.Osbaldeston

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jul 24, 2019
“Great price but inconvenient, wouldn't use this service again for that reason. Just pay the money”
About Routes: 7.7 /10
Distance to rental location is far and shuttle not frequent enough. We bought a Lyft ride to get there $22.00 and almost needed to Lyft again back to airport but the shuttle arrived just then.
About QEEQ: 8.0 /10

A.Bennardo Jr

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Economy | Kia Rio or similar
Reviewed: Wed, Feb 27, 2019
“I would definitely use the service again”
About Routes: 9.7 /10
The car exceeded my expectations the front desk staff was excellent I would definitely rent again. Did however have to wait 25 minutes to be picked up from the airport when I was told 10 to 15 minutes.
About QEEQ: 10.0 /10

Vacationer

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Economy | Kia Rio or similar
Reviewed: Thu, Feb 21, 2019
About Routes: 9.0 /10
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!
About QEEQ: 10.0 /10

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Special SUV | Jeep Wrangler or similar
Reviewed: Thu, Jan 24, 2019
“will never use you again.”
About Routes: 6.3 /10
Jeep was full of Sand and seats had what looked like ice cream spilled on them. Jeep was not washed. Looked like it had not been serviced since it was dropped off by the person before us. I have never had such an experience with a rental. Waited at MCO for 45 minutes because we were watching for an EastyRentcars shuttle. After 3 calls, find out it says Routes on it. Then driver never said a word whole way back like he was ticked off?? Girl at counter said the place hired a third party online. Their name is Routes? Wondered why my advanced payment said international charge...Never again.

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