Bait and Hound

FrequentFLyer

United States

Reviewed: Thu, Jul 25, 2019

About Routes: 8.3 /10

Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!

About QEEQ: 10.0 /10

Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

Routes

Orlando International Airport(MCO)

Orlando

United States

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

T.Jaber

United States

1 days rental

Economy | Kia Rio or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Jan 8, 2020

“Easyrentcars is the only way to rent a car!!”

About Routes: 10.0 /10

The staff was very friendly and the price was great! Location was close to all the other rental car facilities that are off airport. Shuttle arrived quickly to take us to the location. And return to the airport was quick and smooth. Shuttle was there immediately to take us back to the airport. Easy rent cars ap is AMAZING!

About QEEQ: 10.0 /10

EASYRENTCARS is amazing. I will never rent a car without the ap again. I have used this ap once a month if not more, and have never been disappointed. I used it to rent a van in Las Vegas and several times in the Tampa Orlando airports.The prices are real and unbeatable. Definitely use this ap if you are renting a car!!!

Y.Yu

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Jun 28, 2019

“Waited for an hour to get car”

About Routes: 6.7 /10

Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

About QEEQ: 10.0 /10

Aggie

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Jun 21, 2019

“Great!”

About Routes: 10.0 /10

Excellent!

About QEEQ: 10.0 /10

Really easy to rent a car :). Thank you for giving us a great deal.

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sun, Jun 2, 2019

“Never again with easyrentcars”

About Routes: 7.7 /10

We booked a minivan but Routes did not have that available when we went to pick up our car. The best option they could give us was 5 seater SUV. Since we had already paid for car rental, we had no choice left. Poor service.