The staff quickly located the reservation using the name provided. They may try to upsell insurance and require proof of additional insurance coverage. You need to provide the rental agreement, specifically the section explaining the insurance coverage, before they accept it. Additionally, you'll need to sign a declaration stating you haven't opted for the company's extra insurance coverage. Once completed, you're ready to pick up the car!

Great service. Free vehicle upgrade. They provided a new car. The paperwork process was very easy. Returning the car took less than five minutes. The car was also very fuel-efficient. Praise.