The customer service team were so nice and super friendly. They gave us a free upgrade too.

The service at this rental location was very poor, the call number system was unreasonable. They called a number but said it wasn't yours, the queues were extremely long, and it took an extra hour and a half to get the car.

They gave us a broken car. When we returned to the hotel and tried to refuel, the car simply wouldn't start. We ended up stranded at the gas station until 10:30 PM. Thankfully, it happened at the gas station—imagine if it had been in the mountains, far from any help. After explaining the situation over the phone for quite a while, rescue was finally sent. They jump-started the car with a battery, and it became operational again. However, we were forced to drive the car to the airport return location ourselves, even though there was a self-service drop-off point right next to our hotel. This cost us another hour unnecessarily. Honestly, the service is beyond disappointing.

Overall, quite good!

It was pretty good.

No one else was there, so it was quick and straightforward.