Very satisfied

Overall, it was good. I booked a Passat estate and got a Benz C180 estate. The car was in good condition. It runs on petrol, so it's more expensive than diesel, but there were no issues. Pretty good experience.

The staff was very kind and humorous. He understood our language limitations well. Returning the car was very convenient; we just handed the key to the receptionist and confirmed the fuel tank was full.

We were upgraded and were very happy with the larger car

Booked VW Golf class, Golf was on the perimeter but sales agent pretended there was no Golf and I must be mistaken, so I got a small ugly Ford. Due to need of bigger trunk (short notice) i asked for estate wagon in almost same class. Golf estate and Seat Leon estate would be available. Prebooking price would have been exactly 5 Euro more for the whole weekend. Sales agent however insisted on 35 Euro more even though they havent had many bookings for the weekend and many available cars. Didnt take the offer as it was heavily inflated without any reason. Quite a bad experience after a very good one before.