The service and explanations were very good. The car would be perfect if it were in better condition.

Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.

Simple process to book. Unclear with 4WD query if car has it or not. Easyrentcars.com could not answer the question and I had to clarify with the actual rental company itself. It would be beneficial to show 4WD option for locations with winter conditions.

Car Rental Hokkaido were excellent - very professional and thorough. Also friendly, warm and welcoming. I’d use them again.

It’s the second time I’ve used EasyRentCars and their’s has becomes e my go to app. I had a big issue with my international driving license last time and they were great. This time they were faultless.

Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)

Booking via Easyrentcars was very easy and communication also. I first made a mistake after booking but cancelling the booking was no problem and rebooking it to. Had no problems and would definitely use the service again.

Overall car rental wise was good. Pickup and dropoff was convenient and on time. Would recommend to use this company next time.

Car insurance wise abit troublesum.