They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.

Good

The condition is good, nice car

The staff were lovely and even offered us an umbrella to keep in the car as rain was forecast. The Mercedes car we booked was involved in an accident a couple of days before we arrived but we were notified in advance and adequate replacement was provided with fuel included. It was refreshing not to deal with the big corporate rental companies.

Like: Friendly staff and great vehicle. Also the service was quick and easy.