No show at counter

Signage was difficult to find directing customers to the Payless couinter at CMH.

Good value for money.

We reserved a Toyota Rav4 but agent at the desk said "I have your Mitubishi Outlander ready" I said , uhhmm we really like the Rav4. she called Avis and got 1 from them. Really cool. Never seen that before.

Always the best price. Dont know why? 3rd time now and they have always been the best price. Plus I can pay at the counter! That is sooooo much better, just in case I have to change my plans.

The counter staff lady was excellent in the way she handled the customers. I booked a 7- seater vehicle, when I arrived at pay-less to pick up the vehicle, there were already 2 families waiting and 2 more came in for similar vehicle. Due to delay in returns, they were running short. They Lady at the counter handled the situation well and offered alternatives for people willing to take and was constantly communicating with status updates. Coming to the car, though the exterior was cleaned the interior was dirty with sticky pocket holes and greased seat.

The booking process was very easy and convenient.

Was great experience

Dislike: Staff tried to replace vehicle with one I was not interested in (larger less efficient van) and took awhile to provide correct one