Satisfied

Large car rental companies provide professional service. There was a bit of a queue when picking up the car at the airport location, but returning the car was incredibly smooth. You simply park the car, an employee takes a quick look around the vehicle (30 seconds), and then confirms the payment is done. You can leave right away.

The staff had a good attitude. After presenting the car rental order, there was no obvious attempt to upsell insurance. Since I picked up the car in the morning, there were no lines, and it took about 20 minutes to complete the process.

Everything was fine apart from the miscommunication about the pickup location. We were charged extra for collecting the vehicle at the terminal when it was specified in the hire that we were to pick the vehicle up at the terminal.

Like: Efficciency of the site, easy to select a car with options. NO SURPRISE on the price. A very good surprise!!!! I'll contact them again for my next trip.
Dislike: At the counter people weren't waiting us. Almost impossible to contact the local car rental counter ( never answering the phone, almost tried 20 times, neither the emails...10 sent without answer)