Smooth and swift process

Everything was quick and convenient. I took pictures of a few blemishes prior to driving the car but this was unnecessary. A very good experience!

Price was good and the process worked as expected. A very good experience!

The quality of the car met my expectation. It was a hybrid car which was fuel efficient.

The booking process was easy and clear. I cancelled a booking and re-booked the car and the whole process via the App was smooth.

Very clean. New

Great value and easy booking

The car was good but service was terrible. It took two hours to check in and they tried to make us pay four times more than the agreed price for a car that was big enough. I would not recommend this company

At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car. As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation. We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us. We won't be renting from europcar ever again.