Dania was amazing

I was charged more,AC in the back was none,customer service bad

I always use my own insurance and this is the first time I use EasyRentCars insurance Becouse the person who helped me told me that if u use my own insurance and something happen I had to pay EasyRentCars 2,000 dollars my fault or another people ,maybe is the company rules but that’s rediculous ,I felt the person that helps me very Rude,I got an email where says my car price dropped down I show it to the lady but she says I don’t know Wht is that’s u have to pay this amount so she over charge way more,the was not Wht says the day I booked,I didn’t cancel Becouse I was all ready there and I don’t leave in Orlando I didn’t want to do a lot in state that I was not from ,no one showed me where the car was she says click the remote and U will hear the alarm,every one who was with me r disappointed basically I got the car Becouse we didn’t have another option,is sad Becouse I had downloaded EasyRentCars app Becouse I know ur price on the web is razonable I booked many reservations for friends and we haven’t got problems and experience like I had in Orlando,so I’m sure the lady was the problem

Worst rental experience ever had. The company required a supplemental liability insurance of $25.99 per day when I picked up the car. It left me no choice but to purchase it.If it was mentioned when booking, I would never choose this one or at least rent for less days. Cost me around $130 on more supplemental liability insurance and the cost is more than the rental fee. Be careful .

It took a long time to pick up car. She guilted me into getting e-toll pass - she said that some tolls do not accept cash and if you go through it costs lots of $. It was $100 more!!! The car we got had manual windows/locks and a dirty windshield. It had ants in it. Kept crawling on us. They gave us another the next day which was nicer. I was not impressed. I rent several cars a year and usually never have any trouble.

Booking was easy. Never contacted them. I would appreciate it if they contact me about our situation.

Not truthful about area tolls, deliberately pushing their EZ Pass device with exaggerations and lies. Tried to charge me for a second driver just because my traveling companion was paying the vehicle - that’s ridiculous! Claimed they would e-mail receipts at pickup and return, but never did - despite my telling them I hadn’t received either. Other car companies wouldn’t be renting out visibly damaged cars like the one I received. No windshield fluid. Isn't that a basic checklist item? Repeatedly offering additional insurance, despite my constantly saying no, not necessary. Damaged doors were not marked on checkout sheet until I took photos and demanded it be included.

Like: I had booked 9 pm instead of 9 am. Agent was able to adjust my reservation to resolve the problem.
Dislike: It was a great experience. There was nothing that I didn't like