Customer service were very helpful and easy to deal with

Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.

Everthing is Excellent.

Staff at counter are rude and lack of information. They did not explain most of the thing regarding car rental such as toll payment and other stuff which is not listed in the term and condition section. Staff at counter are representing ACE and I don’t recommend renting from ACE.

Waited quite a while and wondering if the pick up will come at the airport. It will be good if someone actually pick up the phone and speak to me to inform about the airport pick up

Dislike: Car had quite a few minor dents/chips and rear reflector light was broken.