stressful

I was blackmailed into extra charges over 80 € for picking up the car out of hours and a diesel surcharge. I picked up the car exactly as specified in the rental agreement and didn't request a diesel in the first place. Goldcar told me it's the only car they have left so either I pay or leave. They are thieves.

This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.

10 points

Excellent

wheni went to collect the car i told them about scratches which they wouldn't write down telling me they they knew about them and that i would receive an email showing these scratches. when i returned the car the incoming person said that there were no scratches mentioned but when i showed them photos of these scratches they were happy

Dislike: I felt the Portuguese staff took advantage of my tiredness and I was sold something i didn’t need.