stressful

T.Crawford

Portugal

Reviewed: Fri, Aug 2, 2019

About GOLDCAR: 6.3 /10

Customer Services rep was very rude at pick up. Tried to tell us we had to pay 417 euro for insurance or 1850 on our credit card bill. I had already purchased extra insurance. The car was full of scrapes and dents and he got aggressive because of our forensic pointing out of same. Drop off rep was very polite

About QEEQ: 10.0 /10

Compact | Peugeot 2008 or similar

14-day rental

Relevant Reviews on GOLDCAR in Portugal

Eli Buck

Portugal

2-day rental

Reviewed: Tue, Jun 4, 2024

About GOLDCAR: 2.0 /10

J.Almeida

Portugal

1 days rental

Small SUV | Audi Q2 or similar

Reviewed: Wed, Nov 22, 2023

“great!”

About GOLDCAR: 10.0 /10

Organized, email sent after check in and check out providing information. Staff really kind and helpfull.

About QEEQ: 10.0 /10

I am very satisfied on how QEEQ proceed. Messages on pick up, drop-off and so on. Keep the communication in case of any problem. Great assistance. I can also add a comment about a booking I had with you in Marrakesh a few days before through my other email jonasdml@gmail.com when I had to cancel a booking and the assistance was great. As soon as I see QEEQ available in one our my bookings I will definitely give preference for you. Negative point: My flight for the booking 12578989 was delayed, the car company didn't show up and I didn't have assistance on real time, just to refund the insurance after all, but I had to get it sorted on my on when I was there. Thank you.

Portugal

3-day rental

Intermediate | Nissan Pulsar or similar

Reviewed: Wed, Sep 4, 2019

About GOLDCAR: 9.7 /10

All good

About QEEQ: 10.0 /10

All good

P.Mournian

Portugal

12-day rental

Intermediate | Nissan Pulsar or similar

Reviewed: Thu, Aug 29, 2019

“Enjoyed holiday, no damage to car. Stressful start on initial pick up.”

About GOLDCAR: 7.7 /10

Goldcar informed me insurance excess was fixed at €1600 and this could apply even for the smallest of damage. They almost insisted that I take extra insurance for €300+ addition. Hugely disappointing, especially as the car we got had many many scratches and issues that I had to take 12 photos on pick up.

About QEEQ: 7.0 /10

Excess circumstances Should be made more clear at time of offer and booking.